The complaint process

Defence aircrews operate military aircraft in ways that minimise noise when flying over populated areas.

All enquiries or complaints will be registered. If requested or required, an investigation will be commenced to determine if it was a military aircraft and if it was operating within the relevant procedures and guidelines. Read more on the department's aircraft noise website.

If you believe the aircraft belongs to Australia Defence Force (ADF) contact them:

complain by online form icon

by online form

complain by phone icon

by phone

Call 1300 DEFENCE
(1300 333 362)

Ask to be connected to your local base.

Contact the Aircraft Noise Ombudsman

If you are not satisfied with the way your aircraft noise was handled by Airservices Australia or the Department of Defence, you can seek an independent review by the Aircraft Noise Ombudsman.

Complaints must be made to Airservices or the Department of Defence in the first instance.

Read more about the Aircraft Noise Ombudsman.