The complaint process
Complaints and enquiries about aircraft noise help identify issues of concern and possible opportunities for improvements. You will be asked by Airservices to provide your contact details and a clear explanation about your issue. You may choose to remain anonymous, however if so they will be unable to respond to your concerns.
Further information on the complaint process is on Airservices website.
Monitor aircraft noise using WebTrak
Airservices has an online system called WebTrak which shows information about aircraft movements around eight major Australian airports.
Using WebTrak you can:
- check visual data of aircraft noise from three months earlier to 40 minutes ago
- display an aircraft’s flight path in relation to your home
- locate your street address to have your home location appear on the map
- see noise levels of individual aircraft and view information about the aircraft including:
- aircraft type
- submit a complaint on specific flights
- zoom in and out down to street level.
Submit a noise complaint or enquiry
You can lodge a noise complaint or make an enquiry:
Aircraft noise ombudsman
If you are not satisfied with the way your aircraft noise was handled by Airservices or the Department of Defence, you can seek an independent review by the Aircraft Noise Ombudsman.
Read more about the Aircraft Noise Ombudsman.