The complaint process

Complaints and enquiries about aircraft noise help identify issues of concern and possible opportunities for improvements. You will be asked by Airservices to provide your contact details and a clear explanation about your issue. You may choose to remain anonymous, however if so they will be unable to respond to your concerns.

Further information on the complaint process is on Airservices website.

Monitor aircraft noise using WebTrak

Airservices has an online system called WebTrak which shows information about aircraft movements around eight major Australian airports.

Using WebTrak you can:

  • check visual data of aircraft noise from three months earlier to 40 minutes ago
  • display an aircraft’s flight path in relation to your home
  • locate your street address to have your home location appear on the map
  • see noise levels of individual aircraft and view information about the aircraft including:
    • aircraft type
    • height
    • origin
    • destination.
  • submit a complaint on specific flights
  • zoom in and out down to street level.

Submit a noise complaint or enquiry

You can lodge a noise complaint or make an enquiry:

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online

Submit an online complaint

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by phone

Call 1800 802 584 (freecall)
or 1300 302 240 (Sydney)
Fax (02) 9556 6641

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by post

Noise Complaints and Information Services
GPO Box 211
Mascot NSW 1460

Aircraft noise ombudsman

If you are not satisfied with the way your aircraft noise was handled by Airservices or the Department of Defence, you can seek an independent review by the Aircraft Noise Ombudsman.

Complaints must be made to Airservices or the Department of Defence in the first instance.

Read more about the Aircraft Noise Ombudsman.