Let us help you submit your aviation complaint to the right agency or organisation.
Contact your airline to make a complaint in the first instance. The Airline Customer Advocate (ACA) reviews unresolved airline complaints.
Airservices Australia manages complaints and enquiries on aircraft noise and operations in Australia and works with industry to minimise impacts of aircraft noise.
There are rules for the safe use of drones in Australia. Drones include model aircraft, remote controlled aircraft and remotely piloted aircraft (RPA).
The Department of Home Affairs is Australia’s transport security regulator for aviation transport, maritime transport and the offshore oil and gas industry.
You can raise safety concerns with the aviation safety regulator (the Civil Aviation Safety Authority), or the independent safety investigator (the Australian Transport Safety Bureau).
Adelaide, Essendon, Gold Coast and Sydney airports have a curfew from 11:00 pm to 6:00 am. These restrict operations to reduce the impact of aircraft noise on residents.
The Department of Defence manages complaints and enquiries about military flying activities and aircraft noise and operations in Australia.
Complaints about CASA - the Civil Aviation Safety Authority - are managed by the Industry Complaints Commissioner (ICC). Make a complaint about CASA.
