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I’d like to make a complaint about…

Let us help you submit your aviation complaint to the right agency or organisation.

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Airline customer service

Contact your airline to make a complaint in the first instance. The Airline Customer Advocate (ACA) reviews unresolved airline complaints.

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Aircraft noise

Airservices Australia manages complaints and enquiries on aircraft noise and operations in Australia and works with industry to minimise impacts of aircraft noise.

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Drones (remotely piloted aircraft)

There are rules for the safe use of drones in Australia. These rules are designed to protect other people in the air and on the ground.

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Aviation security

The Department of Home Affairs is Australia's transport security regulator for aviation transport, maritime transport and the offshore oil and gas industry.

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Aviation safety

You can raise safety concerns with the aviation safety regulator (the Civil Aviation Safety Authority), or the independent safety investigator (the Australian Transport Safety Bureau).

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Airport curfews

Adelaide, Essendon, Gold Coast and Sydney airports have a curfew from 11:00pm to 6:00am. These restrict operations to reduce the impact of aircraft noise on residents.

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Military flying activities

The Department of Defence manages complaints and enquiries about military flying activities and aircraft noise and operations in Australia.

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