Airline customer advocate
If you are unsatisfied with how the airline settles your complaint, you can contact the Airline Customer Advocate (ACA).
The ACA provides an independent service to customers of Australian domestic airlines. They may be able to help resolve your complaint with Jetstar, Qantas, Regional Express or Virgin Australia.
You must have:
- already tried to resolve your complaint directly with the airline
- allowed the airline time to resolve your issue.
Visit the ACA website to find out if they can help you.