You can withdraw a complaint at any time without any consequences.
Protection from retaliation
If you make a complaint, you should not suffer any disadvantage as a result. Let us know as soon as possible if you believe that you have suffered any reprisals while we are considering your complaint, or after our review, and we will investigate your concerns.
Appealing against an ICC outcome
If you're not satisfied with the way we handled your complaint you can contact the Commonwealth Ombudsman.
The Ombudsman considers and investigates complaints from people who believe they've been treated unfairly or unreasonably by an Australian Government department or agency, including CASA and the ICC.
There is no requirement for you to have made a complaint to the ICC before approaching the Ombudsman with a concern about CASA. You can do this at any time.
Complaints about the ICC
As well as having the right to escalate your concerns with the Commonwealth Ombudsman, you can also highlight any concerns or issues you have with us to CASA's Board via the Board Secretariat.
Alternative complaint pathways
Certain CASA decisions can also be reviewed by the Administrative Appeals Tribunal (AAT) or the Federal Court of Australia. These applications must generally be lodged within a specified time after the decision was made by CASA.
Like the Commonwealth Ombudsman, you don’t need to have made a complaint to us before you can make an application to the Federal Court.
Please note that we may not be able to review a matter while it is with the AAT or Federal Court awaiting a final decision.