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The Industry Complaints Commissioner (ICC) can consider most complaints about Australia's Civil Aviation Safety Authority (CASA).
The most common complaints we review are about:
There are some types of complaints about CASA we can’t consider in much detail. These include:
A detailed list of complaints we can't review is included in our Governance Arrangements document on the about us page.
If you’re unsure if we have the power to review your matter, you can call us on 02 6217 1666 (weekdays between 9:00 am and 5:00 pm AEST/AEDT). If you do submit a complaint and its one of the matters we can’t review, we will write to you explaining why.