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The Industry Complaints Commissioner (ICC) manages complaints about Australia's Civil Aviation Safety Authority (CASA).
We give the public and aviation industry an easy, accessible and effective way to make a complaint about the decisions, actions, or services provided by CASA and its staff.
To make sure we are impartial, we sit outside of CASA’s organisational structure and instead report directly to the Board.
When reviewing complaints, we assess whether CASA has acted in a wrong, unjust, unlawful, discriminatory or unfair way. Find out more about the complaints we can review.
We commit to:
Download the ICC's governance arrangements.
The arrangements outline:
For business enquiries, use the contact details below.
You must lodge complaints online using - see how to make a complaint.
Call the office of the ICC on 02 6217 1666 (weekdays 9:00 am to 5:00 pm AEST/AEDST).
Send postal mail to:
GPO Box 2005
Canberra ACT 2601